Information you choose to provide
The contact form may collect your name, email address, optional phone number, preferred contact method, reason for contacting, and the message you write.
Do not submit medical records, IEPs, IPPs, diagnostic or assessment reports, detailed health information, Regional Center UCI numbers, Social Security numbers, insurance/member IDs, account credentials, or emergency information through the public form.
How inquiry information is used
Information submitted through the contact form is used to review the request, respond to the sender, determine service fit, and discuss possible next steps.
If services move forward and sensitive information is needed, BASC will identify an appropriate method for exchanging records rather than relying on the public inquiry form.
Technical information
The hosting platform or server may process basic request information such as an Internet Protocol address, request timing, browser headers, and request identifiers for security, abuse prevention, troubleshooting, and reliable operation.
Short-lived request data may be used to reduce spam or repeated automated submissions.
Email delivery
When configured, contact-form inquiries are transmitted through a server-side email delivery service to BASC's business inbox.
Email-delivery credentials should remain on the server and should not be included in public browser code.
Data retention
The website itself is not intended to serve as a permanent case-record database. Messages that are successfully delivered may remain in BASC's receiving email system according to business, contractual, or legal retention needs.
Website inquiries may be deleted when reasonably possible unless BASC must retain them for a legitimate business, contractual, or legal reason.
Security
The website may use input limits, origin checks, rate controls, spam detection, safe error responses, and security headers to reduce common web abuse.
No internet transmission method can guarantee absolute security, so the first inquiry should contain only the minimum information needed to begin a conversation.
Children and student information
A parent, guardian, student, district, or other authorized person should not use the public contact form to submit detailed private records about a child or student.
Educational records or other sensitive documents should be exchanged only after BASC identifies an appropriate secure process and confirms the person is authorized to provide them.
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